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Peter Ekmark · Consulting profile

From business operations
to IT service delivery.

Peter Ekmark

Peter Ekmark

Stockholm

My background connects day-to-day business operations with the systems that support them. From logistics and ERP implementation to hands-on troubleshooting, application management and service delivery.

IT Service Management · Application Management

Specialist expertise in Dynamics 365 F&O

01 / Experience

Experience in practice

An overview of roles and business sectors. Open a role to explore the details.

  1. Apr–Oct 2026
    IT consultingHead of Application Management & Service DeliveryExplore this roleShow less

    Worked on developing an Application Management Services offering for Dynamics 365 Finance & Supply Chain Management.

    • Developed proposals for a service catalogue, management models, responsibilities, support processes and pricing.
    • Held customer discussions and adapted proposals to their needs.
    • Explored how AI tools could support incident handling, application management and documentation.
  2. May 2022–Apr 2026
    HospitalityIT Service Manager – Financial SystemsExplore this roleShow less

    Worked with service delivery and financial application management in an international business. Combined hands-on Dynamics 365 F&O work with service and supplier management.

    • Contributed operational support and stabilisation during ERP rollouts across several countries.
    • Worked with budgets, contracts, SLAs/KPIs, change processes and upgrade planning.
    • Troubleshot incidents and coordinated specialist support when needed.
    • Prepared IT audit evidence and followed up on IT controls and audit findings.
  3. Jul 2019–May 2022
    IT consultingCustomer Success / Application ManagementExplore this roleShow less

    Worked with ongoing application management, support and improvements for several customers, both on-site and remotely.

    • Helped establish a shared Service Desk and implemented Jira Service Management.
    • Identified skill requirements and coordinated consultants and specialists around customer issues.
    • Worked with incidents, changes, system checks and on-call services.
  4. Jan 2017–Jun 2019
    IT consultingDynamics AX Application ConsultantExplore this roleShow less

    Business-focused support, troubleshooting, configuration and improvements across logistics, warehousing, distribution, retail and finance.

    • Supported users and investigated discrepancies after an AX 2012 R3 implementation.
    • Contributed to a warehouse integration through process mapping, proposed procedures and testing.
    • Worked with user support and production troubleshooting alongside developers and other specialists.
  5. Nov 2011–Dec 2016
    Distribution and logisticsLogistics Manager / Assistant Logistics ManagerExplore this roleShow less

    Progressed from Assistant Logistics Manager to Logistics Manager in a distribution business, covering transport, imports, exports, contracts and team management.

    • Assistant Logistics Manager Nov 2011–Jun 2013; Logistics Manager Jul 2013–Dec 2016.
    • Represented logistics as a manager and superuser in the transition from Navision to Dynamics AX 2012 R3.
    • Contributed to requirements, fit/gap analysis, acceptance testing and user training.
    • Helped transition warehousing to third-party logistics alongside the ERP implementation.
  6. Nov 2006–Oct 2011
    RetailCustomer service, sales and team supervisionExplore this roleShow less

    Earlier experience in retail sales, customer service and team supervision.

    • Assistant Service & Checkout Manager, May 2008–Oct 2011: customer service, complaints handling and team supervision.
    • Sales Representative, Nov 2006–Mar 2008: retail sales.

02 / Expertise

What I bring

Broad application management experience, with specialist depth in Dynamics.

Service and application management

Application Management, Service Delivery, Incident, Problem and Change Management. Service Desk, SLAs/KPIs and continuous improvement.

ERP and stabilisation

Dynamics 365 Finance, Supply Chain Management and Dynamics AX. Functional support, configuration, troubleshooting, testing and hypercare.

Collaboration and governance

Business dialogue, supplier management, budgeting and cost tracking. Upgrade planning, IT controls and coordination of specialists.

03 / Credentials

Credentials and background

  • Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate

    June 2026–June 2027

  • Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate

    June 2026–June 2027

  • ITIL® 4 Foundation Certificate in IT Service Management

    September 2024–September 2027

  • Microsoft Specialist: Microsoft Dynamics AX Distribution and Trade

    Previous certification · 2017

Education
Upper secondary diploma, natural sciences programme, 2005.
Languages
Swedish: native. English: full professional proficiency, with education at American and international schools abroad.

Next step

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to work better?

Tell me about your situation. We can discuss where my experience fits and what you need help with.

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